![]() ![]() Must be able to handle confidential customer information Must be able to exercise tact and good judgment in responding to inquiries and resolving complaints and problems ![]() Must be able to handle a high degree of public contact by phone and in person Must be able to work under pressure with frequent interruptions Must be able to operate basic office equipment Must be able to perform normal arithmetic functions (addition and subtraction) Must possess excellent communication skills Knowledge of computer software applications, i.e. Knowledge of basic accounting and bookkeeping procedures Performs other duties as assigned by supervisor Processes bank drafts on date to be drafted from customer accounts and sends to the Treasurer's OfficeĬreates late notices for active accounts and mails out with shut-off informationĬreates non-pay list and orders for meter shop servicemen to shut offĬreates files for customers who would receive a check for overpayment on a final account Posts readings and creates bills to be printed Makes appointments for field service calls Listens to and settles customer complaints and problems Signs up new customers and collects activation fees Meets new customers in person at the designated area within City Hall to check their identification and establish new account informationĬollects all payments for water, sewer and garbage made by cash, check, credit card and mailĬhanges customer account information either in person or on the telephone The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.Īnswers the phone for customer service inquiries regarding billing operations Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class.
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